Internally Designed Local Achievement Programmes

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Local Achievement Programmes

Becoming an Outstanding Trainer
450

Becoming an Outstanding Trainer

0 (0)
Sameera Ali Baba
32 hours
Course Overview In this interactive programme participants will explore ways to creating a great learning experience that really delivers results, using the latest in learning psychology and theory. This programme also discusses ways on how to deliver the WOW factor in training through the use of several training techniques and how to build effective relationships […]
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Complex Problem Solving
550

Complex Problem Solving

0 (0)
40 Hours
Course Overview  As one of the top skills identified by the Word Economic Forum Future of Jobs report, critical and analytical thinking is an intellectually disciplined process to analyze, evaluate and apply the most effective approaches to solve complex problems. In this interactive workshop, participants will explore the critical and analytical thinking processes by using […]
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Retail Sales Management
720

Retail Sales Management

0 (0)
60 Hours
Course Overview When done right, retail sales management can be uniquely rewarding. As a team leader of a retail team, you have the opportunity to positively impact the lives of both your customers and your employees. The course covers the most important components of management success in retail.   Course Objectives Demonstrate an understanding of […]
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Advanced Leadership & Management Skills
720

Advanced Leadership & Management Skills

0 (0)
60 Hours
Course Overview “Unlocking potential to maximize performance”, along with “helping people to learn rather than teaching them” are the key outputs that the learners will explore in this comprehensive training programme. Coaching is a process that managers/supervisors use with their people to ensure that individuals perform at the expected level and excel at the. This […]
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Customer Service Fundamentals
550

Customer Service Fundamentals

0 (0)
40 Hours
Course Overview  In service industries, customer service is the core of the business. This programme addresses real world customer service issue ad provides insights to the concepts and skills related to customer service. In this training programme, participants will explore the major factors that impact customer service. It will analyze the changes in the trend […]
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Customer Experience Cycle
350

Customer Experience (CX)

0 (0)
30 Hours
Course Overview  The programme is intended to give an appreciation of how to be efficient and effective in the pursuit of customer experience (CX) goals in all required disciplines used to deliver CX Excellence. ​ The fundaments of the customer experience cycle are covered in detail – i.e. prospecting for leads, initiating contact, qualifying leads, presenting offers, overcoming objections, closing […]
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Performance Management
565

Performance Management

0 (0)
Dr. Lulwa Al Mutlaq
40 Hours
Course Overview The Performance Management course helps Human resources professionals and managers enhance their leadership and managerial skills. A key aspect of Performance Management is a technique that is designed to monitor the progress and achievements of employees. It would encourage and support the continuing development of the organizations as a process in changing the […]
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550

Communicate with Emotional Intelligence

0 (0)
40 Hours
Course Overview Recent studies indicate that Emotional Intelligence (EI) influences behavior and is key to self-management and effective communication. Emotional competence refers to the personal and social skills that define how effectively individuals perceive, understand, reason with and manage their own and others’ emotions and feelings. There is considerable research suggesting that a person’s ability to perceive, identify, and manage emotion […]
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Mastering Virtual Learning Facilitation
450

Mastering Virtual Learning Facilitation

0 (0)
Sameera Ali Baba
32 Hours
In this virtual training programme, participants will learn how to create a great virtual learning experience that really delivers results, using the latest in learning psychology and theory, how to deliver that through wow factor training techniques and how to build effective relationships with participants. The programme is not of the ordinary type where; you […]
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Corporate Sales Fundamentals
550

Corporate Sales Fundamentals

0 (0)
Sameera Ali Baba
40 Hours
Course Overview Selling skills is defined as more than just the ability to present one’s self in a professional manner, but also by understanding the products and services provided by the organization in details. Such details lay within the features of the product or service. The programme is designed to enhance participant’s skills in preparing […]
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Basic Supervisory Skills
720

Basic Supervisory Skills

0 (0)
Dr. Lulwa Al Mutlaq
60 Hours
Course Overview Supervisors play a key role in today’s dynamic organizations. Not only, they oversee the quality of their employees’ performance, but also shaping their work experiences as they serve as a link between employees and managers. Hence, it is essential to equip the prospect supervisors/team leaders with the necessary knowledge and skills in the […]
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Contact Centre Excellence
720

Contact Centre Excellence

0 (0)
60 Hours
Course Overview Call Centre employees at all levels fulfil a role of unique importance. Serving as the very frontline representatives for the organization as a whole, they are the first and often the only point of contact many customers encounter. As such, Call Centre employees carry the brand’s reputation and professional position squarely on their […]
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Emerging Trends in Sales Management
550

Emerging Trends in Sales Management

0 (0)
40 Hours
Course Overview The process of sales management are undergoing drastic changes which are driven by several important factors and emerging trends that has a dramatic impact on the way sales representatives understand, prepare for and accomplish their jobs. Hence, It is critical for sales managers and sales representatives to comprehend these emerging trends in the […]
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Human Resource Management
565

Human Resource Management

0 (0)
Dr. Lulwa Al Mutlaq
40 Hours
Human Resource Management refers to the policies, practices and systems that influence employees’ behavior, attitudes and performance. It includes analyzing and designing work, human resource planning, recruiting, selection, learning and development, compensation, performance management and employee relations. Hence, HRM plays a key role in determining an organization’s survival, effectiveness and ability to maintain and gain […]
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Design Thinking & Innovation
500

Design Thinking & Innovation

0 (0)
Sameera Ali Baba
40 Hours
Course Overview Design thinking is demarcated as an analytic and creative method that involves opportunities to experiment, create and prototype models, gather feedback, and redesign. It provides a creative and solution-based approach to solving problems.   From a large organization’s business perspective, design thinking ideally should involve a cross-functional team working collaboratively in through process by […]
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Performance Coaching Skills
320

Performance Coaching Skills

0 (0)
Sameera Ali Baba
32 Hours
Performance Coaching Skills is a programme designed to demystify the practice of coaching and to provide the learners with basic knowledge and skills in the field of coaching. Throughout the course, learners will be exposed to numerous coaching modal as well as tool and techniques to support it. Upon completions of the programme learners will […]
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