Customer Service Fundamentals
BHD 550Register
Duration Time
40 Hours
Start Date
Sun 22 Jan, 2023
Student
20
Location
In-Person
Certificate
yes
Lessons
0
Course features
Entry Requirement: None
Prerequisites: None
Grading Scheme: Pass /Fail
Overall Level & Credit: N/A
ICT Requirements: Laptop/PC/Tablet
Enrolment Criteria: >18 years | Basic Reading and Writing skills
Course Content
Course Overview
In service industries, customer service is the core of the business. This programme addresses real world customer service issue ad provides insights to the concepts and skills related to customer service.
In this training programme, participants will explore the major factors that impact customer service. It will analyze the changes in the trend in customer’s behavior and ways that a skilled customer service professional can gain their customers trust. Participants will apply knowledge and skills discussed through several assessment to ensure their competence in the subject matter.
Course Objectives
- Recognize the changes in consume behavori that are impacting service.
- Identify the six mahor components of a customer focused enviroment.
- Apply customer service skills for internal and external customers.