Course Overview  The programme is intended to give an appreciation of how to be efficient and effective in the pursuit of customer experience (CX) goals in all required disciplines used to deliver CX Excellence. ​ The fundaments of the customer experience cycle are covered in detail – i.e. prospecting for leads, initiating contact, qualifying leads, presenting offers, overcoming objections, closing […]

Course Overview  24 Hours is the time available for every individual. But what distinguishes high achievers from others? Effective Planning and implementation of the plans. If we fail to plan, we plan to fail.​ Lack of time can become a very emotive issue to many people. Do we really know how we spend our time? In preparing to […]

Course Overview The Performance Management course helps Human resources professionals and managers enhance their leadership and managerial skills. A key aspect of Performance Management is a technique that is designed to monitor the progress and achievements of employees. It would encourage and support the continuing development of the organizations as a process in changing the […]

Course Overview  Understanding that leader’s success is directly tied to his or her ability to focus on the business fundamentals, to achieve that leaders are required to effectively communicate with their team and colleagues. To add to the difficulty, the technological advances and the increased need for teams to work remotely, made communication between team […]

Course Overview  The role of the Key Account Managers is critical to build long term, value based relationships with the organizations, penetrate them for further business, and maximize the revenue they generate while reducing the time and costs in managing them. Key Account Managers are required to have a set of skills and competencies that […]

Course Overview The concept of emotional intelligence is not new. Aristotle was perhaps the first to mention the importance of emotion in human interaction. As Aristotle put it, those who possess the rare skill “to be angry with the right person, to the right degree, at the right time, for  the  right  purpose,  and  in  […]

Course Overview Recent studies indicate that Emotional Intelligence (EI) influences behavior and is key to self-management and effective communication. Emotional competence refers to the personal and social skills that define how effectively individuals perceive, understand, reason with and manage their own and others’ emotions and feelings. There is considerable research suggesting that a person’s ability to perceive, identify, and manage emotion […]

Course Overview: No matter if you are the boss or just a foot soldier, change affects everyone. In dealing with change, people must address their own thoughts, feeling and behaviors first to be able to go through a change. There are loads of books and training programs addressing organizational change. This training program focuses on […]

Course Overview: A successful sales manager’s job is to provide clear direction and support to his/her team enabling them to excel and develop to reach their full potential. Sales managers often rise to this position from a successful career in sales. But the skills required of a successful sales manager are quite different than the […]

Course Overview: Many sales people fall into the trap of talking too much. They can’t wait to tell customers about all the features or benefits of their product/service or how great their company is. Which is not the best approach to sales. This two day extensive sales training program uncovers the right skill set and […]