Facing problems, finding alternatives, deciding the best solution and avoiding the pitfall of recurrence is considered an essential part in our daily routine. Being in a competitive world, solving problems and determining the appropriate decision would be a very crucial aspect for managers, executives, supervisors and others. This interactive course will allow participants to critically evaluate the root cause of a problem. They will learn to identify and label problems quickly and learn world’s best practice to problem identification and solution techniques.
Course Objectives:
- Apply critical thinking skills to identify root cause and suggest appropriate solutions.
Course Outlines
- Problem Solving Approaches
- Determining the Problem Solving Style
- Is it a Problem?: Defining the Problem
- Problem Identification: Determining the Root Cause
- Generating Alternate Solutions
- Selecting Solutions
- Evaluating the Solutions
- Standardisation
- Avoid Recurrence: Improving Continuously
- Decision Making
