Communication Etiquette

Introduction

• Introduction and icebreaker activities
• The importance of communication etiquette in the workplace
• Common communication challenges and how to overcome them
• Overview of the course and learning objectives

Verbal Communication

• Effective listening skills
• Using appropriate language and tone
• Positive language and words to avoid
• Building rapport and trust through communication
• Handling difficult conversations

Written Communication

• Email etiquette and best practices
• Writing effective memos and reports
• Proper formatting and grammar
• Using clear and concise language
• Avoiding common writing mistakes

Nonverbal Communication

• Understanding body language and its impact on communication
• Interpreting nonverbal cues
• Using nonverbal communication to convey confidence and credibility
• Techniques for improving nonverbal communication skills

Technology and Communication

• Overview of technology tools and their impact on communication
• Best practices for using technology for communication
• Avoiding common mistakes when using technology
• Virtual communication etiquette

Putting it into Practice

• Role-playing exercises and scenarios
• Group discussions and feedback
• Creating a personal communication plan
• Course evaluation and wrap-up